Reference

How We Handle Your Account and Your Data

Our legal framework protects your account, your deposits and withdrawals, and how we store your information.

Account SecurityData & PrivacyWithdrawal VerificationSupport Channels
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krisna 96 How We Handle Your Account and Your Data
REACH OUR TEAM

How to Contact Us About Legal Questions

Team online

Live Chat

Open your account and select Support in the lobby footer. Our team responds in English and Indonesian during lobby hours, Monday to Sunday, 08:00–23:00 GMT+7. Use chat to ask about account terms, data requests or withdrawal holds.

Email Support

Send account or data questions to [email protected]. We reply within 24 hours on business days. Include your account username and the specific question so we route it correctly to our legal team.

Account Settings

Go to My Account > Legal & Settings in the lobby. You'll find links to our full terms, privacy policy and data-request forms. Submit a data access request directly from this page; we confirm receipt within 48 hours.

HOW WE PROTECT YOU

Data Security, Retention and Your Account Rights

Data Handling

We collect only what we need to open your account, verify your identity for withdrawals, and keep your wallet secure.

Account Verification

When you request a withdrawal via DANA, OVO, GoPay or QRIS, we verify your identity matches our records.

Cookies & Tracking

We use cookies to keep you logged in, remember your language and payment preference, and measure how you use the…

Data Retention

We keep your account data as long as your account is active, plus seven years after closure for regulatory compliance.

Account Access Rights

You can download a copy of your account data — deposits, withdrawals, bets and personal details — anytime from Account…

Questions or Disputes

If you believe we've mishandled your data or you dispute a transaction, open a ticket in live chat or email…

What Players Ask About Terms and Accounts

When you close your account via Account Settings, all active bets are settled and any balance is held for 30 days. You can reopen your account during this window; after 30 days, any remaining balance is forfeited per our terms. We retain your account record for compliance purposes but do not reuse your data for marketing.

Yes. Go to Account Settings > Legal & Settings to request a full data download or deletion form. We send your data within five business days at no cost. Non-essential data can be deleted; core account records (name, transaction history) are retained for seven years after account closure for regulatory compliance.

We verify withdrawals to confirm you authorised the transfer and that your withdrawal destination matches our records. This protects your account from unauthorised access. Verification via DANA, OVO, GoPay or QRIS usually takes minutes; bank transfers may take up to one business day depending on your institution.

We keep transaction records while your account is active and for seven years after closure. You can view your full deposit, withdrawal and bet history anytime in Account History within the lobby. Statements are available to download as PDF for your records at any time.

Contact our support team via live chat or email [email protected] within 30 days of the transaction. Provide your account username, the date and amount, and explain the issue. We investigate and respond within ten business days with a resolution or explanation of why the transaction was valid.

We share only the minimum data needed with DANA, OVO, GoPay and QRIS to process your deposit or withdrawal — your name, account number and transaction amount. These partners have their own privacy policies; we do not authorise them to use your data for marketing without your consent.

Access depends on local law and your location at signup. If you move or travel to a region where local law does not permit access, your account may be restricted. Contact [email protected] before signing up from a new location to confirm eligibility.

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