Frequently Asked About Our Terms
If we catch activity that violates our terms — like using a fake name, depositing funds not in your own name, or attempting to exploit a bonus — we'll freeze your account and investigate. We'll contact you by email with details. Serious breaches may result in permanent account closure and forfeiture of any balance.
You can update your email, phone number and address anytime in Settings. Your legal name, date of birth and ID number are fixed after account creation to prevent fraud. If you need to correct them, contact our support team with proof of identity.
Minimum withdrawal is Rp 50,000 across DANA, OVO, GoPay and QRIS. Maximum per transaction depends on your withdrawal method — most processes clear up to Rp 10,000,000 per request. Verify your exact limit in the Withdrawal form on your lobby.
DANA, OVO, GoPay and QRIS withdrawals usually land within 2–5 minutes once approved. Bank transfers can take 1–2 hours. We verify every withdrawal before processing, which may add a few minutes if your account is new or the amount is unusually large.
Yes. You can temporarily pause your account for a set period (7 days to 1 month) or close it permanently at any time from Settings > Account > Close Account. Closing is irreversible — we'll delete your login and archive your data after 90 days.
Your wallet balance is held in a segregated account separate from operational funds. If the platform experiences an outage, your balance remains intact. Deposits via DANA, OVO, GoPay and QRIS are confirmed by those networks before they credit your wallet, so they're protected at source.
You must be of legal age where you live. In Indonesia, that's typically 18 or older. By clicking 'Open Account', you confirm you meet the legal age requirement in your location and that you've read and accepted these terms.
